General Instructions for Patients & Relatives
Accommodation Choices
You are free to choose any category of accommodation. Your billing class will be dependent on the category of room you select. All the rooms are equipped with the basic facilities. The room shall be vacated when the patient is transferred to ICU. Room holding by a relative is permitted at extra cost. This is subject to the availability of rooms. A relative has to vacate the room if required for patient service.
You are free to choose any category of accommodation. Your billing class will be dependent on the category of room you select. All the rooms are equipped with the basic facilities. The room shall be vacated when the patient is transferred to ICU. Room holding by a relative is permitted at extra cost. This is subject to the availability of rooms. A relative has to vacate the room if required for patient service.
Patient Food Services
As food is an important aspect of quality patient care, patient food will be provided by the hospital cafeteria as per the consultant's advice and the patient’s nutrition requirements. A total of 7 services/day are provided to the patient in the patient room. No outside food is allowed on the hospital premises either for patients or for attendants.
As food is an important aspect of quality patient care, patient food will be provided by the hospital cafeteria as per the consultant's advice and the patient’s nutrition requirements. A total of 7 services/day are provided to the patient in the patient room. No outside food is allowed on the hospital premises either for patients or for attendants.
Pharmacy Services
The hospital has a 24/7 working in-house pharmacy. All medicines will be provided to you directly in your room against the doctor’s prescription. We don’t allow getting medicines from outside for quality control purposes.
The hospital has a 24/7 working in-house pharmacy. All medicines will be provided to you directly in your room against the doctor’s prescription. We don’t allow getting medicines from outside for quality control purposes.
Pathology and Imaging Services
The hospital has a well-equipped and fully automatic pathology and imaging services department. All investigations available in the hospital have to be performed here only.
The hospital has a well-equipped and fully automatic pathology and imaging services department. All investigations available in the hospital have to be performed here only.
Surgical Clearance
In the case of a surgical patient, the patient shall not be taken for surgery without getting OT clearance from the billing department and clinical clearance from the anaesthetist/physician.
In the case of a surgical patient, the patient shall not be taken for surgery without getting OT clearance from the billing department and clinical clearance from the anaesthetist/physician.
Visitor Policies
The admission department is not allowed to issue extra reliever or attendant passes. Friends and visitors are encouraged to visit the patient from 4 pm to 7 pm only with a visitor pass. This policy is to ensure infection control and to avoid disturbance to patients and treating personnel.
The admission department is not allowed to issue extra reliever or attendant passes. Friends and visitors are encouraged to visit the patient from 4 pm to 7 pm only with a visitor pass. This policy is to ensure infection control and to avoid disturbance to patients and treating personnel.
Linen Usage
We encourage patient attendants to use linen provided by the hospital. Please avoid bringing in outside linen, as this may cause infection.
We encourage patient attendants to use linen provided by the hospital. Please avoid bringing in outside linen, as this may cause infection.
Cafeteria Facilities
For relatives and attendants, we have the facility of a cafeteria on the ground floor. Outside food is not allowed in.
For relatives and attendants, we have the facility of a cafeteria on the ground floor. Outside food is not allowed in.
Mobile Phone Guidelines
Relatives are allowed to keep mobiles on the premises, but please keep them in vibration mode to avoid disturbance to any patient. Please talk slowly. Visitors should maintain a quiet environment and avoid unnecessary noise to optimize patient rest. Keep visits short and quiet.
Relatives are allowed to keep mobiles on the premises, but please keep them in vibration mode to avoid disturbance to any patient. Please talk slowly. Visitors should maintain a quiet environment and avoid unnecessary noise to optimize patient rest. Keep visits short and quiet.
Child Safety
Children below 12 years are not allowed in patient areas for their own safety.
Children below 12 years are not allowed in patient areas for their own safety.
Prohibited Items
Smoking and chewing tobacco are strictly prohibited on the hospital premises.
Smoking and chewing tobacco are strictly prohibited on the hospital premises.
Discharge Process
The discharge can be given by your attending consultant after his/her visit in writing or by giving discharge instructions to the in-house doctor on the phone. Room checkout/discharge time is 12:00 Noon. After declaring discharge, it may take a minimum of 2 hours to complete the entire discharge procedure. In case you have availed of the cashless facility, the time taken for discharge will depend upon authorization received from the TPA or insurance company. This time could range from 4 hours to a day depending on the situation.
The discharge can be given by your attending consultant after his/her visit in writing or by giving discharge instructions to the in-house doctor on the phone. Room checkout/discharge time is 12:00 Noon. After declaring discharge, it may take a minimum of 2 hours to complete the entire discharge procedure. In case you have availed of the cashless facility, the time taken for discharge will depend upon authorization received from the TPA or insurance company. This time could range from 4 hours to a day depending on the situation.
Billing and Discharge Summary
We will not levy extra room charges due to TPA approval/procedural delays in billing. After settling the total bill, your discharge will be authorized by the billing department. You will be given a discharge summary and all the investigation reports on discharge. In case of reimbursement/cashless, you will be given a copy of the reports and hospital C-Form.
We will not levy extra room charges due to TPA approval/procedural delays in billing. After settling the total bill, your discharge will be authorized by the billing department. You will be given a discharge summary and all the investigation reports on discharge. In case of reimbursement/cashless, you will be given a copy of the reports and hospital C-Form.
Post-Discharge Care
After completing discharge formalities, the details about post-discharge care will be explained to you by our in-house doctors/RMO. At the time of discharge, issued relative passes shall be returned to the billing department. In case of any misplacement or loss of passes, Rs.100/- per pass will be charged.
After completing discharge formalities, the details about post-discharge care will be explained to you by our in-house doctors/RMO. At the time of discharge, issued relative passes shall be returned to the billing department. In case of any misplacement or loss of passes, Rs.100/- per pass will be charged.
Room Verification
At the time of admission and discharge, nursing staff will verify the room facilities.
At the time of admission and discharge, nursing staff will verify the room facilities.
Some Important Numbers
| Area | Intercom | Area | Intercom |
|---|---|---|---|
| Reception | 701 / 702 | Nursing Station 1 | 120 |
| Cafeteria | 725 | Nursing Station 2 A | 260 |
| I P Billing | 704 | Nursing Station 2 B | 270 |
| TPA / Corporate | 705 | Nursing Station 3 | 320 |
Patient's Rights & Responsibilities
| Patient’s Rights | Patient’s Responsibilities |
|---|---|
| Right to access own clinical records and medical information | To provide relevant contact details |
| Right to have detailed information about the treatment given | To give complete details about one’s medical history & other information |
| Privacy for treatment, records and information | To understand that patient’s medical records will be shown to authorized statutory bodies |
| Involvement in Decision Making for one’s treatment and to refuse treatment | Participation in Decision Making for one’s treatment |
| Right to receive respect for religious beliefs without affecting treatment. | To behavepolitely and respectfully with all. |
| Right to Complain about any dissatisfaction | To provide feedback regarding hospital stay experience |
| Right to have treatment Cost | To pay the bills regularly |
| Right to have safe environment | To take care of valuables (Personal and Hospital) |